Refund Policy

ℹ️ This refund policy applies to LoopTube Desktop purchases only. The web version at looptube.xyz is free and does not require payment.

At LoopTube Desktop, we stand behind the quality of our product and services. We want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions under which refunds are provided.

Refund Eligibility

You may be eligible for a refund if:
  • Your refund request is made within 30 days of your purchase
  • You have not exceeded the fair use limits of the application
  • Your request is submitted through our official support channels
  • You provide a valid reason for the refund request

Non-Refundable Items

The following are not eligible for refunds:
  • Purchases made more than 30 days ago
  • Purchases made during promotional periods (unless otherwise stated)
  • Refunds requested due to user error or misunderstanding of product features
  • Purchases that have been heavily used or modified

How to Request a Refund

To request a refund, please follow these steps:
  1. Contact our support team with your order number and reason for the refund
  2. Provide any relevant documentation or screenshots
  3. Wait for our team to review your request (typically within 5-7 business days)
  4. Once approved, your refund will be processed to your original payment method

Refund Processing Time

Once your refund is approved, it may take 5-10 business days for the funds to appear in your account, depending on your financial institution. Some banks may take longer to process the transaction.

Subscription Refunds

For subscription-based services, you may cancel your subscription at any time. Refunds for subscription services are provided on a pro-rata basis for the unused portion of your subscription period, provided the cancellation is requested within the refund window.

Exceptions

LoopTube reserves the right to refuse refunds in cases of:
  • Fraudulent or suspicious activity
  • Violation of our Terms and Conditions
  • Abuse of the refund policy
  • Chargebacks or payment disputes initiated without contacting support first

Contact Support

If you have questions about our Refund Policy or would like to request a refund, please contact our support team at info@looptube.xyz. We're here to help!

Changes to This Refund Policy

We may update our Refund Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Refund Policy on this page.
This Refund Policy is effective as of November 2024